last updated 02-16-2025
by FreightPrint
 (2).jpg)
Picture this:
You receive a call from a customer claiming they haven’t received their shipment. After checking with both the dispatcher and the driver, they insist that the delivery was made. When you ask for proof of delivery, they provide a signed document. However, the customer disputes it, stating they never signed anything!
Now, how do you navigate this dilemma?
In such scenarios, having robust proof is vital. Similar to a legal case, the more evidence you have, the stronger your position becomes.
Recording an accurate timestamp for each delivery is crucial. Instead of just writing the date on paperwork, utilize an app that auto-generates timestamps. The FreightPrint mobile app is an excellent solution for capturing the precise moment of delivery.
While timestamps are helpful, it’s equally important to confirm the delivery location. Customers may claim that their item was delivered to an incorrect address. With the FreightPrint mobile app, you can automatically log the exact geographical coordinates of the delivery, reducing the potential for disputes.
Having an electronic signature from the customer is essential for delivery operations. You can ask customers to sign directly on their mobile devices, which will be automatically recorded alongside the shipment details on your dashboard. FreightPrint’s built-in electronic signature feature simplifies this process, eliminating the need for extra applications.
As the saying goes, “A picture is worth a thousand words.” Taking photos of the delivery is imperative, especially to verify that products arrived in good condition. In sectors such as appliance and furniture delivery, photographs can serve as solid proof that items were delivered undamaged. The FreightPrint mobile app allows you to capture multiple images and keep them organized with your delivery records.
It's often necessary for drivers to complete specific tasks during deliveries. Creating a checklist can help ensure that all required steps are followed. With your FreightPrint dashboard, you can customize these checklists to fit your operational needs effectively.
Encourage customers to scan QR codes to verify their deliveries. This method is particularly useful for warehouses and repeat customers. FreightPrint seamlessly integrates QR code technology, allowing customers to confirm receipt easily by scanning codes linked to their orders.
If you are involved in shipping and transportation, implementing these smart ways to obtain proof of delivery can save time and reduce headaches for both you and your customers. By enhancing your delivery processes with these strategies, you can ensure every shipment is accounted for, minimizing the risk of disputes.
Interested in learning more about Proof of Delivery Software and our mobile app? Schedule a free demo of FreightPrint today!
See Free Demo
Are you managing your logistics operations manually or using outdated and confusing software?
FreightPrint can help!
FreightPrint™ is an AI-powered logistics software built to boost your transportation and delivery operations
We know logistics is complicated and time-consuming.
Imagine delivering orders to your customers with consistency, accuracy and simplicity.
If you're looking to streamline your shipping and logistics operations, FreightPrint™ could help you a lot!
Read below to learn more about key features and benefits of FreightPrint™.
Imagine processing customer orders, automatically creating optimized routes, communicating with drivers and customers, all without spending any extra time.
▸ Dispatch Loads
Dispatch loads on the go or schedule to dispatch for a future date. Work with carriers, brokers, dispatchers and shippers all from one platform.
▸ Automated Routes
Pick multiple shipments and create routes instantly. Assign drop numbers, edit or remove stops without contacting the drivers.
▸ Driver Assignment
Assign a task or a route to a driver. Don't know who can do the delivery? Allow drivers to pick their loads, or broadcast loads to your carriers and have them bid on your loads.
Free up your phone lines and staff, while meeting and exceeding your customers’ expectations. Spend your precious time closing more deals and going on vacation.
▸ Provide Shipment Tracking
While the FreightPrint™ app provides status updates and other useful information, it can also provide you with shipment tracking.
▸ Collect Signatures, Pictures and Notes
Create an audit trail of shipment statuses with timestamps and location stamps.Receive proof of delivery signature and pictures instantly.
Create and design your own shipping documents. Create templates for your customers to match their specifications.
▸ Print Labels
Create, desigsn and print QR code labels. Add QR codes to your shipping documents and emails. Update shipments by simply scanning labels using your phone.
▸ Design and Customize Documents
Create and design your own shipping documents. Whether it's BOL, POD, rate confirmation or any other customized documents, our document creation tool can help you.
No software is built to perfectly fit everyone's needs, and that’s why we allow you to customize it. FreightPrint is flexible to serve your business needs.
▸ Use API and Automation
Create custom fields and custom checklists to ensure your team can track progress. Connect with SalesForce and OrderTime natively, integrate with your own in-house software using our API, or build automation with Zapier.
Download the free FreightPrint mobile app and start using it for free for 2 weeks. There is no need to enter your credit card details.
Request a Free Demo
We're here to assist you with your transportation software needs. Whether you are a small shipper or big transportation company, we'd be happy to give you a free demo of FreightPrint and answer your questions.
Want to save time and money in your dispatching process? Discover the benefits of automated dispatching and how to implement it in your operations.
Read More
Want to see if FreightPrint is a good fit for your needs? Whether you are curious about how the software works, or have specific questions about a feature, our product demo is a great way to get started.
Read More