6 Smart Ways to get Proof of Delivery from your Customers

by FreightPrint

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Imagine this:


You get a phone call from your customer saying he hasn't received the shipment. 

You talk to the dispatcher and the driver, and they both say it's been delivered.

You ask for proof of delivery, and they show you a signed paper.

You call the customer and tells him you have the signed proof of delivery.


Here's where it gets tricky.


He denies that he signed it. 😮


How can you solve this problem?

When you're faced with this scenario, the more proof you have, the better it is for you. Just like in a court of law, the more evidence you have, the better it is.


Here are 6 smart ways you can ensure you have the proof of delivery from your customers.


Get Time Stamps for your Delivery

Getting a timestamp for each delivery seems to be an obvious solution. You may get the date handwritten on your paper work. However, it would be best if you could auto generate timestamp more accurately using an app. Getting an automated timestamp using the FreightPrint mobile app for each delivery is a great way to record exactly when the item was delivered. 


Mark Location of your Delivery

It might be easier to record timestamp, but how can you prove that the item was delivered at a certain location? The delivery driver might say he delivered at the correct address, and the customer could say he didn't receive the item.

It's not uncommon for delivery drivers to deliver to the wrong address. Using the FreightPrint mobile app, you'll get a location of the delivered item. The mobile app automatically records the actual geographical delivery location.


Obtain Electronic Signature for Delivery

Getting an electronic signature from the customer is an important part of any delivery operations. You could ask the customer to sign on the phone. The signature would be attached to the correct shipment and sent to your dashboard. 

There is no need to use additional apps like Camscanner to transfer proof of delivery documents. FreightPrint's built-in electronic signature and document scanner is a handy tool to complete your proof of delivery signature.


Take Pictures of your Delivery

It is true that a “picture is worth a thousand words.” In today's world, taking pictures of the delivery is very essential to your customers. Sometimes you want to see if your product was delivered in good condition. 

For example: It's very common in appliance deliveries, furniture deliveries and moving companies to obtain pictures to show that the items were delivered without any damage. FreighPrint's mobile app comes with the option to take multiple pictures and documents.


Make a Checklist or Take Notes

Sometimes you want your drivers to perform a set of tasks as part of the delivery. Creating a checklist and asking the driver to check them off is a great way to ensure those tasks. On your FreightPrint dashboard you could create checklists for your drivers. You can customize it to perform various tasks that are specific to your operations. In other words, they are customizable by you for your needs. 


Scan QRCode of your Delivery 

Last but not the least, ask customers to scan the QRcodes and confirm deliveries. This is especially useful if you work with warehouse or other repeat customers who order shipments from you. FreightPrint is built with QR code technology. This means your customers can confirm receipt of your shipment by scanning the QR codes attached to your shipment orders. Moreover, this would allow your customers to easily send you the confirmation you need from them.



If you're in the business of shipping and transportation, having multiple ways of obtaining proof of delivery is going to save you and your customers a lot of headache.

Please schedule a free demo of FreightPrint, if you're interested in learning more about Proof of Delivery Software and Mobile App.

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About FreightPrint

Are you managing your logistics operations either manually or using outdated and confusing software?

FreightPrint can help!

FreightPrint™ is a simple software and mobile app for logistics companies to track, organize, communicate and manage shipments efficiently.



Easy-to-use logistics technology for any business

Built to simplify your logistics operations


We know that logistics is complicated and time-consuming.

Imagine delivering orders to your customers with consistency, accuracy and simplicity.

If you're looking to streamline your shipping and logistics operations, FreightPrint™ may be what you're looking for.

Read below to learn more about key features and benefits of FreightPrint™.


Automated Dispatching, Routing & Tracking

Seamlessly Dispatch and Manage Routes


Imagine processing customer orders, automatically creating optimized routes, communicating with drivers and customers, all without spending any extra time.

Dispatch Loads

Dispatch loads on the fly. Work with carriers, brokers, dispatchers and shippers.

Automated Routes

Pick multiple shipments and create routes instantly. Assign drop numbers, edit or remove stops without contacting the drivers.

Driver Assignment

Assign a task or a route to a driver. Don't know who can do the delivery? Allow drivers to pick their loads, or broadcast loads to your carriers and have them bid on your loads.


Provide Shipment Tracking and Proof of Delivery


Improve your Delivery Experience


Free up your phone lines and staff, while exceeding your customers’ expectations. Spend your precious time closing more deals and going on vacation.

Provide Shipment Tracking

While the FreightPrint™ app provides status updates and other useful information, it can also provide you with shipment tracking.

Collect Signatures, Pictures and Notes

Create an audit trail of shipment statuses with timestamps and location stamps.Receive Proof of delivery signature and pictures instantly.


Print Labels & Manage Documents


Manage your Documents


Create and design your own shipping documents. Create templates for your customers to match their specifications.

Print QRCode Labels

Create and print QRcode labels. Add QRcodes to your shipping documents and emails. 

Design and Customize BOLs

Create and design your own shipping documents.Create and design your own shipping documents.


Customize using API, Zapier and Native Integrations

Customize and Personalize


No software is built perfectly, that’s why we allow you to customize it to your needs. FreightPrint is flexible to serve your needs.

Use API or Zapier, Request Customization

Create custom fields and custom checklists to ensure your team can track progress. Connect with SalesForce and OrderTime natively, integrate with your own in-house software using our API, or build automation with Zapier.



Start for Free today!

Download the free FreightPrint mobile app and start using it for free for 2 weeks. There is no need to enter your credit card details.

Request a Free Demo

We're here to assist you with your transportation software needs. Whether you are a small shipper or big transportation company, we'd be happy to give you a free demo of FreightPrint and answer your questions.



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Schedule a Free Demo of FreightPrint

Want to see if FreightPrint is a good fit for your needs? Whether you are curious about how the software works, or have specific questions about a feature, our product demo is a great way to get started.

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“We were looking to build from scratch. We checked out the other big name ones. Going with FreightPrint was a no brainer for us.”

Transportation Manager
Produce Distribution co.


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"...FreightPrint helps us to be more organized and offer a faster service to our customers..." - Auto parts shipper, CA