last updated 12-22-2024
by FreightPrint
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Imagine this:
You receive a call from a customer stating that they have not received their shipment. After checking with the dispatcher and the driver, both claim that the delivery has been made. When you request proof of delivery, they provide you with a signed document. You then inform the customer about the signed proof.
Here's where it gets tricky.
The customer denies signing the document! 😮
So, how do you resolve this issue?
When confronted with such a scenario, having ample proof is crucial. Much like in a courtroom, the more evidence you possess, the stronger your case becomes.
Capturing a timestamp for every delivery is essential. While you may write the date on your paperwork, using an app to auto-generate timestamps ensures accuracy. The FreightPrint mobile app is a fantastic tool for recording the exact delivery time.
While timestamps are useful, proving the delivery location is equally important. Customers might argue that the item was delivered to the wrong address. With the FreightPrint mobile app, you can automatically record the actual geographical location of the delivery, mitigating disputes.
Acquiring an electronic signature from the customer is vital in delivery operations. You can request the customer to sign directly on their phone, which will then be attached to the shipment information on your dashboard. There's no need for additional applications, as FreightPrint's built-in electronic signature feature streamlines this process.
As the saying goes, “A picture is worth a thousand words.” Capturing images of the delivery is crucial, especially to confirm that products arrived in good condition. For instance, in industries like appliance and furniture deliveries, photographs can serve as evidence that items were delivered without damage. The FreightPrint mobile app allows you to take multiple pictures and keep them organized alongside your delivery records.
It’s often necessary for drivers to complete specific tasks during deliveries. Creating a checklist and having drivers check off completed items can ensure all necessary steps are followed. On your FreightPrint dashboard, you can customize checklists to suit your operational needs.
Finally, encourage customers to scan QR codes to confirm deliveries. This method is particularly beneficial for warehouses and repeat customers. FreightPrint integrates QR code technology, allowing customers to easily confirm receipt by scanning codes linked to their orders.
If you’re involved in shipping and transportation, implementing these smart ways to obtain proof of delivery can save you and your customers considerable hassle. By enhancing your delivery processes with these strategies, you can ensure that every shipment is accounted for and disputes are minimized.
Interested in learning more about Proof of Delivery Software and our mobile app? Schedule a free demo of FreightPrint today!
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Are you managing your logistics operations manually or using outdated and confusing software?
FreightPrint can help!
FreightPrint™ is an AI-powered logistics software built to boost your transportation and delivery operations
We know logistics is complicated and time-consuming.
Imagine delivering orders to your customers with consistency, accuracy and simplicity.
If you're looking to streamline your shipping and logistics operations, FreightPrint™ could help you a lot!
Read below to learn more about key features and benefits of FreightPrint™.
Imagine processing customer orders, automatically creating optimized routes, communicating with drivers and customers, all without spending any extra time.
▸ Dispatch Loads
Dispatch loads on the go or schedule to dispatch for a future date. Work with carriers, brokers, dispatchers and shippers all from one platform.
▸ Automated Routes
Pick multiple shipments and create routes instantly. Assign drop numbers, edit or remove stops without contacting the drivers.
▸ Driver Assignment
Assign a task or a route to a driver. Don't know who can do the delivery? Allow drivers to pick their loads, or broadcast loads to your carriers and have them bid on your loads.
Free up your phone lines and staff, while meeting and exceeding your customers’ expectations. Spend your precious time closing more deals and going on vacation.
▸ Provide Shipment Tracking
While the FreightPrint™ app provides status updates and other useful information, it can also provide you with shipment tracking.
▸ Collect Signatures, Pictures and Notes
Create an audit trail of shipment statuses with timestamps and location stamps.Receive proof of delivery signature and pictures instantly.
Create and design your own shipping documents. Create templates for your customers to match their specifications.
▸ Print Labels
Create, desigsn and print QR code labels. Add QR codes to your shipping documents and emails. Update shipments by simply scanning labels using your phone.
▸ Design and Customize Documents
Create and design your own shipping documents. Whether it's BOL, POD, rate confirmation or any other customized documents, our document creation tool can help you.
No software is built to perfectly fit everyone's needs, and that’s why we allow you to customize it. FreightPrint is flexible to serve your business needs.
▸ Use API and Automation
Create custom fields and custom checklists to ensure your team can track progress. Connect with SalesForce and OrderTime natively, integrate with your own in-house software using our API, or build automation with Zapier.
Download the free FreightPrint mobile app and start using it for free for 2 weeks. There is no need to enter your credit card details.
Request a Free Demo
We're here to assist you with your transportation software needs. Whether you are a small shipper or big transportation company, we'd be happy to give you a free demo of FreightPrint and answer your questions.
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Are you looking to streamline your flower delivery business? Are you wanting to simplify your driver management and exceed your customer experience?
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Want to see if FreightPrint is a good fit for your needs? Whether you are curious about how the software works, or have specific questions about a feature, our product demo is a great way to get started.
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