last updated 02-20-2025
by FreightPrint
Courier and logistics companies are constantly seeking ways to improve efficiency and streamline operations. As demand grows, so do the challenges of managing deliveries, dispatching, and customer communication. This case study examines how SwiftExpress Couriers, a mid-sized courier service, adapted to these challenges by exploring alternative software solutions.
Lucia, the owner of SwiftExpress Couriers, relied on OnTime360 for several years. Initially, the system met her business needs, but as delivery volume increased, operational bottlenecks became more apparent. Her team struggled with time-consuming manual dispatching, a cumbersome user interface, and frequent customer inquiries due to a lack of real-time tracking updates.
SwiftExpress faced multiple logistical issues that impacted efficiency and customer satisfaction:
Dispatchers were overwhelmed with manual delivery assignments.
Drivers found the system difficult to use, leading to delays.
Customer service teams were inundated with tracking requests.
Administrative overhead increased due to fragmented processes.
a needed a system that could automate key tasks, integrate seamlessly with other software, and improve overall workflow efficiency.
After researching various options, Lucia came across FreightPrint, a logistics management system that emphasized automation, real-time tracking, and ease of use. Intrigued by its potential, he decided to implement it in phases, starting with the dispatching process.
One of the first noticeable differences was the ease of navigation. Unlike OnTime360, which required extensive training, FreightPrint’s intuitive dashboard allowed dispatchers, drivers, and customers to interact seamlessly.
FreightPrint introduced automated dispatching, which reduced manual work and significantly improved response times. Additional features such as real-time tracking with geofencing and digital proof-of-delivery (POD) minimized inefficiencies.
Unlike rigid pricing structures found in other solutions, FreightPrint provided flexible scaling options that aligned with SwiftExpress’s growth. This allowed Lucia to expand her operations without the burden of additional overhead.
One major concern when switching software is compatibility with existing tools. FreightPrint integrated seamlessly with SwiftExpress’s accounting and customer management systems, reducing redundant data entry and improving workflow consistency.
With real-time tracking and instant POD availability, customers no longer had to call support for delivery updates. This streamlined communication led to higher customer satisfaction and fewer service disruptions.
Over a six-month period, SwiftExpress Couriers observed measurable improvements:
A 60% reduction in manual dispatching time.
A 40% decrease in customer inquiry calls.
Improved on-time delivery rates, leading to greater reliability.
Enhanced team efficiency, allowing employees to focus on growth rather than daily troubleshooting.
Lucia's experience highlights the importance of adapting to technological advancements in logistics. While OnTime360 provided a functional solution for years, evolving business needs required a system that could offer greater automation, integration, and ease of use.
For courier businesses facing similar challenges, exploring alternative logistics management tools may provide the efficiency gains needed to stay competitive in a fast-paced industry.
For more insights on logistics technology, visit FreightPrint.com.
* Disclaimer: To protect privacy, names and identifying details have been changed.
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▸ Dispatch Loads
Dispatch loads on the go or schedule to dispatch for a future date. Work with carriers, brokers, dispatchers and shippers all from one platform.
▸ Automated Routes
Pick multiple shipments and create routes instantly. Assign drop numbers, edit or remove stops without contacting the drivers.
▸ Driver Assignment
Assign a task or a route to a driver. Don't know who can do the delivery? Allow drivers to pick their loads, or broadcast loads to your carriers and have them bid on your loads.
Free up your phone lines and staff, while meeting and exceeding your customers’ expectations. Spend your precious time closing more deals and going on vacation.
▸ Provide Shipment Tracking
While the FreightPrint™ app provides status updates and other useful information, it can also provide you with shipment tracking.
▸ Collect Signatures, Pictures and Notes
Create an audit trail of shipment statuses with timestamps and location stamps.Receive proof of delivery signature and pictures instantly.
Create and design your own shipping documents. Create templates for your customers to match their specifications.
▸ Print Labels
Create, desigsn and print QR code labels. Add QR codes to your shipping documents and emails. Update shipments by simply scanning labels using your phone.
▸ Design and Customize Documents
Create and design your own shipping documents. Whether it's BOL, POD, rate confirmation or any other customized documents, our document creation tool can help you.
No software is built to perfectly fit everyone's needs, and that’s why we allow you to customize it. FreightPrint is flexible to serve your business needs.
▸ Use API and Automation
Create custom fields and custom checklists to ensure your team can track progress. Connect with SalesForce and OrderTime natively, integrate with your own in-house software using our API, or build automation with Zapier.
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