last updated 07-06-2025
by FreightPrint
In today's fast-paced logistics landscape, the adage "the customer is king" holds truer than ever. However, it's not just about the customer; it's about understanding their evolving needs in a world where convenience and transparency reign supreme.
The transportation logistics sector, particularly in the realm of less-than-truckload (LTL) shipping, is experiencing remarkable growth. The demand for rapid order fulfillment—often within days or even hours—has created a fertile environment for innovation. Companies that effectively leverage shipping software stand to gain a significant competitive edge in this burgeoning market.
Modern freight management software, like FreightPrint, is revolutionizing how goods are managed and delivered. With features that enhance green document management, provide load visibility, and facilitate quick delivery confirmations, these tools are essential for maintaining customer satisfaction.
Today’s customers are more informed and demand higher levels of transparency compared to previous generations. They expect:
This shift necessitates a focus on the overall shipper customer experience, where delivering not just the product but also an enjoyable purchasing journey is paramount.
The supply chain has historically been less responsive, but the tide is turning. Companies that evolve to meet customer expectations will not only retain loyalty but also thrive. The key is to anticipate the future and prepare for the opportunities that lie ahead, rather than merely reacting to current trends.
To capitalize on upcoming trends, businesses should:
By doing so, companies can set themselves apart in a crowded marketplace and ensure they remain relevant.
As we move forward, certain factors have become increasingly important to customers:
These priorities highlight the necessity of aligning your business practices with what customers value most. When a company meets these experiential needs, it transforms the customer experience into something truly royal.
By focusing on enhancing the shipper customer experience, companies can achieve:
Ultimately, this approach can lead to a perception of your company as the king in the logistics realm.
As the logistics landscape continues to evolve, embracing advanced technology and prioritizing customer experience will be crucial for success. With FreightPrint, you can ensure that whatever you ship, you do it seamlessly. By integrating effective shipping software into your operations, you not only meet customer expectations but exceed them, setting your business on a path to sustained growth and success.
Learn More
Are you managing your logistics operations manually or using outdated and confusing software?
FreightPrint can help!
FreightPrint™ is an AI-powered logistics software built to boost your transportation and delivery operations
We know logistics is complicated and time-consuming.
Imagine delivering orders to your customers with consistency, accuracy and simplicity.
If you're looking to streamline your shipping and logistics operations, FreightPrint™ could help you a lot!
Read below to learn more about key features and benefits of FreightPrint™.
Imagine processing customer orders, automatically creating optimized routes, communicating with drivers and customers, all without spending any extra time.
▸ Dispatch Loads
Dispatch loads on the go or schedule to dispatch for a future date. Work with carriers, brokers, dispatchers and shippers all from one platform.
▸ Automated Routes
Pick multiple shipments and create routes instantly. Assign drop numbers, edit or remove stops without contacting the drivers.
▸ Driver Assignment
Assign a task or a route to a driver. Don't know who can do the delivery? Allow drivers to pick their loads, or broadcast loads to your carriers and have them bid on your loads.
Free up your phone lines and staff, while meeting and exceeding your customers’ expectations. Spend your precious time closing more deals and going on vacation.
▸ Provide Shipment Tracking
While the FreightPrint™ app provides status updates and other useful information, it can also provide you with shipment tracking.
▸ Collect Signatures, Pictures and Notes
Create an audit trail of shipment statuses with timestamps and location stamps.Receive proof of delivery signature and pictures instantly.
Create and design your own shipping documents. Create templates for your customers to match their specifications.
▸ Print Labels
Create, desigsn and print QR code labels. Add QR codes to your shipping documents and emails. Update shipments by simply scanning labels using your phone.
▸ Design and Customize Documents
Create and design your own shipping documents. Whether it's BOL, POD, rate confirmation or any other customized documents, our document creation tool can help you.
No software is built to perfectly fit everyone's needs, and that’s why we allow you to customize it. FreightPrint is flexible to serve your business needs.
▸ Use API and Automation
Create custom fields and custom checklists to ensure your team can track progress. Connect with SalesForce and OrderTime natively, integrate with your own in-house software using our API, or build automation with Zapier.
Download the free FreightPrint mobile app and start using it for free for 2 weeks. There is no need to enter your credit card details.
Request a Free Demo
We're here to assist you with your transportation software needs. Whether you are a small shipper or big transportation company, we'd be happy to give you a free demo of FreightPrint and answer your questions.
Are you in the materials delivery business? Does keeping track on deliveries while using a fleet of contractors drive you nuts?
Read More
Want to see if FreightPrint is a good fit for your needs? Whether you are curious about how the software works, or have specific questions about a feature, our product demo is a great way to get started.
Read More