What is last mile delivery?

by FreightPrint

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There’s a lot of buzz in the supply chain market about last mile delivery operations. Gig workers are bombarded with ads from Postmates, Uber, Amazon Flex, etc.

Many of us hadn’t heard the term “last mile” until recently. So what is “last mile,” anyway? 

Here's an outline of what we'll cover: 


What is last mile delivery?

The supply chain consists of many links. For example, let's take the case of buying a book through Amazon. The book you purchase from Amazon has to go through several steps in the supply chain before an Amazon driver can deliver it to your doorstep. It may include the publisher printing the book in Hong Kong, then shipping it in a container to New Orleans, then finally transporting it to a warehouse close to where you live.

When you click on the “buy” button, the book gets ready for its trip to your door.

This final trip is what is called “last mile” or “final mile.” This final leg in the product delivery journey seems to be the one the customer cares about the most.

How does last mile delivery work?

Although it may sound straightforward, last mile delivery presents some of the most challenging aspects of the delivery process.

For example, a last mile delivery route may typically involve multiple stops with low drop sizes. Customers in rural areas may take longer to service due to how far apart the stops are, whereas urban areas may require higher dwell time due to higher traffic and more frequent stops.

Last Mile delivery solutions

Shippers and carriers spend a lot of time and energy on last-mile delivery. Due to high customer demand for visibility, last mile becomes even more complicated for those carriers who don’t use routing or last mile delivery software.

There’s been a lot of interest in hiring contractors or gig workers to service this leg of the supply chain. Apps like Postman, DoorDash and Amazon Flex are designed to meet this ever increasing demand for last mile delivery.

Shippers often see last mile as a cost center. Many use third-party expeditors to deliver their final mile operations.

The Future of Last Mile logistics

Demand for last mile delivery is not waning; it is only going to keep increasing. Retail giants like Walmart, Costco and Amazon have been investing billions into last mile capabilities, and started even before the COVID-19 pandemic.

Finding and retaining commercial truck drivers is harder than ever. However, anyone with a valid driver's license can drive a box truck or a delivery van. The future of last mile delivery companies is looking brighter than ever. The retailers are just getting started, and the battle for capacity to deliver their last mile is already here.

FreightPrint can simplify your last mile deliveries

Last mile delivery is still in its beginning stages. From the aging baby boomers to the generation-Zs, last mile delivery is going to be the new normal.

Trucking companies who are paying attention to the last mile delivery problem and using technology like FreightPrint™ could reap the benefit of solving last mile problems.

Large shippers and retailers are also increasingly looking for transportation companies to add to their last mile delivery operations. 

So what are you waiting for? Now is the time to take action!

If you are a transportation and logistics company and are looking to learn more about last mile logistics, schedule a free consultation with FreightPrint™ today.

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About FreightPrint

Are you managing your logistics operations either manually or using outdated and confusing software?

FreightPrint can help!

FreightPrint™ is a simple software and mobile app for logistics companies to track, organize, communicate and manage shipments efficiently.



Easy-to-use logistics technology for any business

Built to simplify your logistics operations


We know that logistics is complicated and time-consuming.

Imagine delivering orders to your customers with consistency, accuracy and simplicity.

If you're looking to streamline your shipping and logistics operations, FreightPrint™ may be what you're looking for.

Read below to learn more about key features and benefits of FreightPrint™.


Automated Dispatching, Routing & Tracking

Seamlessly Dispatch and Manage Routes


Imagine processing customer orders, automatically creating optimized routes, communicating with drivers and customers, all without spending any extra time.

Dispatch Loads

Dispatch loads on the fly. Work with carriers, brokers, dispatchers and shippers.

Automated Routes

Pick multiple shipments and create routes instantly. Assign drop numbers, edit or remove stops without contacting the drivers.

Driver Assignment

Assign a task or a route to a driver. Don't know who can do the delivery? Allow drivers to pick their loads, or broadcast loads to your carriers and have them bid on your loads.


Provide Shipment Tracking and Proof of Delivery


Improve your Delivery Experience


Free up your phone lines and staff, while exceeding your customers’ expectations. Spend your precious time closing more deals and going on vacation.

Provide Shipment Tracking

While the FreightPrint™ app provides status updates and other useful information, it can also provide you with shipment tracking.

Collect Signatures, Pictures and Notes

Create an audit trail of shipment statuses with timestamps and location stamps.Receive Proof of delivery signature and pictures instantly.


Print Labels & Manage Documents


Manage your Documents


Create and design your own shipping documents. Create templates for your customers to match their specifications.

Print QRCode Labels

Create and print QRcode labels. Add QRcodes to your shipping documents and emails. 

Design and Customize BOLs

Create and design your own shipping documents.Create and design your own shipping documents.


Customize using API, Zapier and Native Integrations

Customize and Personalize


No software is built perfectly, that’s why we allow you to customize it to your needs. FreightPrint is flexible to serve your needs.

Use API or Zapier, Request Customization

Create custom fields and custom checklists to ensure your team can track progress. Connect with SalesForce and OrderTime natively, integrate with your own in-house software using our API, or build automation with Zapier.



Start for Free today!

Download the free FreightPrint mobile app and start using it for free for 2 weeks. There is no need to enter your credit card details.

Request a Free Demo

We're here to assist you with your transportation software needs. Whether you are a small shipper or big transportation company, we'd be happy to give you a free demo of FreightPrint and answer your questions.



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“We were looking to build from scratch. We checked out the other big name ones. Going with FreightPrint was a no brainer for us.”

Transportation Manager
Produce Distribution co.



"...FreightPrint helps us to be more organized and offer a faster service to our customers..." - Auto parts shipper, CA