by FreightPrint
People want things they order and they want them as fast as possible. In fact, 77% of people believe an acceptable delivery window is 2 hours or less.
So why not make it possible in your last mile delivery business?
Last mile carrier is the term used to describe the last stage of a customer’s order journey. Last mile delivery is used by shippers, businesses that deliver online orders, as well as 3PL companies.
When a company is delivering goods, the last mile is the most expensive. The cost of transporting products increases exponentially as it approaches its final destination, and reaches its maximum at the end of the journey.
There are numerous elements that you can optimize to improve the last mile logistics performance, such as information exchanges with the customer or easy documentation processes.
A delivery that fails is extremely expensive for the company. The loss of the parcel or its possible delivery to a neighbor significantly increases the time and the price of the delivery.
Moreover, miscommunication or ignoring people’s needs gives you too many unsatisfied customers and can potentially generate a huge loss of profit.
Last mile delivery tracking or last mile carrier tracking is essential if you want your delivery or shipping company to successfully deliver the goods to the end customer. It is just one of the useful tools for drivers and customers alike.
Since it’s located at the very end of the delivery chain, you may not be able to see it as having potential for improvement. However, there’s a lot you can do to make it better.
Here are six ways to rethink the logistics of the last mile traveled by the goods that you transport.
Customers have the first and the last say in the last mile carrier tracking process. From the time they pay for their order, to the end of the delivery process, they are the ones who will judge your last mile carrier services.
It’s crucial to gather their feedback to see what you have to change. Be it better communication, a more accurate ETA calculation, or an easier proof of delivery, you will have to roll up your sleeves and tweak these things to improve your last mile carrier services.
You can send them a survey after a few months of using your last mile carrier services and see what their thoughts are.
Another element of your last mile delivery process is listening to your drivers and giving them what they need to finish the last mile carrier process smoothly.
Do they need easier invoice processing or automated dispatch?
For example, you can introduce delivery management software to process invoices instantly but also keep track of deliveries, delays and pickups with automated ETAs. This kind of last mile carrier tracking enables them not to stress about making status calls or get back to your accounting team every time they need an invoice.
The aspect of last mile delivery that is probably the easiest to improve is the delivery routes and delivery speed.
Wrong routes can cause delays and fuel expenses that you weren’t counting on. There’s much more that goes into optimizing delivery routes than simply finding the fastest route.
A fleet manager often needs to monitor the number of deliveries, and driver schedules but also the time it takes for a driver to go from point A to point B based on real-time traffic conditions.
Once you figure out how to do all of these things at the same time, you can have the most coherent delivery schedule and happy drivers, all of which result in reduced operating costs and enhanced customer satisfaction.
What’s better than not having to think about where you put all your delivery documentation?
Digitalizing all your business documents means that you can have every invoice, every proof of delivery and every signature stored in one place, one click of a button away.
Moreover, if you decide to digitize everything, there’s an option to create all your electronic invoices which get sent to your accounting department in seconds.
The process of automating and storing all your last mile delivery documentation will save you time and create less room for possible errors during invoicing.
The last mile carrier process can only be innovative if you introduce new services that your customers could use. It can improve customer satisfaction and make way for other tasks that are next in line for your team.
For instance, you can implement a digital proof of delivery signature or use QR and barcode technology to simplify the last mile carrier work.
What’s more, you can leverage the power of simple software for last mile tracking and enhance the delivery service with accurate ETA.
It will make it easier for your drivers and your customers, and it will free up your own time.
The last mile carrier process represents the first and the last physical contact between the product and the customer. It is why the whole system determines the level of consumer satisfaction and increases the likelihood that they will become loyal to the company.
From a logistic point of view, make sure to offer many options to the customer, such as optimizing delivery routes and automating what you can to enhance their experience with your company.
All of this is possible with the help of FreightPrint. It is the last mile carrier tracking and last mile delivery software that enables you to organize, track, and manage shipments easily.
If you think that your last mile delivery business needs to be more efficient, do not hesitate to contact us. Our team can help you improve your last mile tracking and delivery process, and speed up your dispatch and shipping to create more satisfied customers.
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Are you still wrestling with manual logistics operations or relying on outdated software that leaves you confused? Look no further!
FreightPrint is here to revolutionize your logistics process!
FreightPrint™ is a cutting-edge, AI-driven logistics software designed to enhance your transportation and delivery services.
We understand that managing logistics is both daunting and time-consuming. Picture this: delivering orders with unmatched consistency, precision, and ease.
If you want to streamline your shipping and logistics operations, FreightPrint™ is your perfect partner!
Read on to discover the key features and unparalleled benefits of using FreightPrint™.
Imagine effortlessly processing customer orders, creating optimized routes automatically, and maintaining seamless communication with drivers and clients—all without wasting precious time.
▸ Efficient Load Dispatching
Dispatch loads on the move or pre-schedule them for future dates. Collaborate with carriers, brokers, and dispatchers from a single interface.
▸ Automated Routing
Select multiple shipments and generate routes instantly. Assign drop numbers and modify stops with a simple click, all without needing to contact your drivers.
▸ Smart Driver Assignment
Assign tasks or routes to specific drivers with ease. Unsure who is available? Let drivers select their loads or broadcast them to your network of carriers.
Free up phone lines and alleviate staff workloads while you consistently meet and exceed customer expectations. Spend your valuable time closing sales and enjoying well-deserved vacations.
▸ Real-Time Shipment Tracking
FreightPrint™ ensures clients receive timely status updates along with direct shipment tracking features.
▸ Collect Electronic Proof of Delivery
Generate an audit trail with detailed timestamps and locations. Instantly receive signatures and photographs as proof of delivery, enhancing customer trust.
Create and customize shipping documents tailored to your clients' specifications.
▸ Label Printing
Design and print QR code labels effortlessly. Pair QR codes with your shipping documents to enhance tracking—just scan with your smartphone to update shipments effortlessly.
▸ Custom Document Creation
Whether it’s BOL, POD, or any other custom format, our document creation tool empowers you to design documents that fit your business needs.
No single software solution fits every business perfectly, which is why FreightPrint allows extensive customization per your specific requirements.
▸ Utilize API and Automation
Set custom fields to track project progress seamlessly. Connect with platforms like SalesForce or OrderTime through native integrations, or customize your experience with our API and automation tools via Zapier.
Download the FreightPrint mobile app now and enjoy a free 2-week trial—no credit card required!
Request a Free Demo
Our team is ready to assist you with any transportation software inquiries. Whether you’re a small shipper or a large transportation firm, we’d be thrilled to provide a free demo of FreightPrint and address all your questions.
Looking to compare FreightPrint with Dispatchtrack? Let's dive in and learn about its features and benefits.
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